How We Support You

Technical Assistance

• What is the Difference Between a .Zip File and MSI File Download?
• Troubleshooting Guide for the NinjaTrader Platform
• What VPS Service Do You Recommend?

Custom Coding & Feature Requests

• I Have an Indicator Suggestion/Idea
• Compatibility Inquiry: Are Your Indicators Compatible with Bloodhound?
• Why Are Not All Indicators NinjaScript Ready?
• Can I Add or Use Your Software to C+ Coding?

Automated Trading Systems

• What is the Robot Lab Refund Policy?
• On Which Platform(s) Do the Robots Operate?
• Is a Lifetime License for NinjaTrader Necessary to Utilize the Robots?
• Do the Robots Mandate Regular Setting Adjustments? Are Periodic Template Updates Offered?

Discretionary Trading Systems

• Do You Have Programs With a Trade Execution Feature?
• Is the Level Touch Trader a Fully Automated Strategy?
• I Cannot See The Numbers In The Order Flow, They Are All Condensed Together?
• I No Longer Receive My Indicator of the Month Indicators, How Can I Fix That?
• Inquiry: Availability of PDF Manuals for Your Indicators
• For the Volume Spread Scalper Scanner, What's the Difference Between "Signal" and "Trade" Parameters?

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